Terms of service
Digital PDF file purchases are non-refundable. They will be emailed to the email address provided at checkout.
Printed personalized orders are only refundable if there is a mistake on our end. You, the client, are responsible for reviewing the artworks emailed to you for approval. Take your time and ensure that everything is to your liking before approving.
If you request for a refund of a printed personalized item is granted, you are required to send back the item to us . Once received, we will provide your refund.
Orders may be cancelled two days after the order has been placed. This applies to deposits. For example, if you placed your order on a Monday ( regardless of the time of day) you have until Wednesday end of day ( midnight) to cancel the order. To cancel the order, simply send us an email. After two days the deposit is no longer refundable.
Balance payments. These payments are due after files are approved for printing. Balance payments can be partially refunded depending on your situation.
Once you've placed your order and selected your child's features, you will receive an email from us with the first artwork proof as an email attachment within 2-4 business days (depends how busy we are) . The proof is intended for you to review the artwork to ensure you are 100% satisfied. If you wish to make changes to the artwork please emails us in reply, listing all desired changes in that one email. Each email is considered one round. You are granted two complimentary rounds of changes . Additional round will carry a $10 fee.
If we have already received your approval, and proceeded to print the item , we will not be able to go back and make changes.
Note that colors vary per every computer screen. There might be a slight variation in color from what you see on your screen when comparing to the item received. This is because everyone has their computer monitor in different settings. This should be expected and is not considered a reason for refund request, unless the color is drastically different from what is shown on our website. If you happen to encounter this issue with our product we will require that you email us and include a photo of the item to come up with a solution for you.
Ok, so you've approved your artwork and we've now begun the print production phase. From the day you approve the artwork, please allow five to ten business days to receive the items ( no weekends) .
We ship Serveware via USPS Priority Mail from a facility in Texas. PaperGoods items are shipped from L.A via Fed Ex 2Day after the artwork has been printed. Paper Good items are packaged in with a cardboard backing to avoid bents, additionally they are wrapped in cellophane to protect against potential water damage during transit.
When you receive your packages, you wont see our business logos nor address. The reason for this is because we have out of state print partners that handle production and shipment of our items.
EMAIL US if you have additional questions or concerns.